General Provisions
Last updated: 4 May 2026
These Terms and Conditions govern use of the GIS Galaxy website, operated by GIS Galaxy EOOD, and the basic rules for submitting enquiries, receiving offers, using information on the website and requesting travel services.
By accessing the website and using its pages, forms, content and features, you agree to these Terms and Conditions. If you do not agree, please do not use the website.
The website provides information, presents services and facilitates communication. It is not an automatic final booking system unless expressly stated otherwise for a particular service.
Trader Details
The website and the travel services presented through it are administered by:
GIS Galaxy EOOD
Company registration number: 175415584
VAT number: BG175415584
Travel Agency Licence: РК-01-8590
Registered address: Burgas, Zornitsa residential district, block 15, entrance G, floor 8, apartment 24
GIS Galaxy EOOD conducts travel agency activities under its issued licence and applicable legislation.
Scope of Activities
GIS Galaxy provides information, advice and assistance relating to travel and associated services, including:
- air travel
- coach itineraries
- individual itineraries
- hotel accommodation
- holidays
- cruises
- excursions
- transfers
- conference and academic tourism
- group and individual travel
- other travel services on request.
Some services may be provided through partners, tour operators, airlines, hotels, transport companies, cruise companies, insurers, event partners, publishing partners or other external providers.
Website Information
The information on this website is provided to give a general overview of services, destinations, offers and travel opportunities.
GIS Galaxy endeavours to keep content current, accurate and useful, but certain offers, dates, prices, availability, terms, routes, hotels or services may change dynamically. The travel industry depends on many external factors, including supplier availability, seasonality, exchange rates, transport timetable changes, hotel policies, visa requirements and other circumstances.
Published information does not constitute a guaranteed offer unless confirmed in writing by GIS Galaxy or the relevant provider.
Enquiries
Submitting an enquiry through the website, by email, by phone or through another channel does not automatically constitute a booking, a contract or a guarantee of availability.
After receiving an enquiry, the GIS Galaxy team may contact the customer to clarify further details, including:
- destination
- travel period
- number of travellers
- travellers' ages
- preferred transport
- hotel category
- budget
- special requirements
- additional services requested
- documents or conditions required for the particular service.
An offer is valid only when expressly confirmed in writing and subject to the terms stated in that offer.
Offers, Prices and Availability
Prices published or supplied in an offer may be indicative or valid for a specified period, depending on suppliers' terms.
The price may depend on:
- availability
- booking date
- season
- exchange rate
- transport fares
- hotel occupancy
- room or cabin type
- included and additional services
- airport, port, tourist or other charges
- the tour operator's or provider's terms.
GIS Galaxy is not responsible if a price or availability changes before final confirmation and payment.
Bookings
A booking is made following:
- confirmation of availability
- acceptance of the specific terms
- provision of the necessary information
- payment of a deposit or the full amount, where applicable
- confirmation by the relevant provider or partner.
Depending on the service, specific terms may apply to bookings, changes, cancellations, refunds, deadlines and fees.
The customer should read the terms of the particular offer carefully before confirming.
Payments
The payment method is agreed individually according to the service and offer. Payment by bank transfer, payment system, card or another agreed method may be available.
A booking can be confirmed only after the required payment is received, unless expressly agreed otherwise.
When payment is made through external payment providers, their terms, fees, rules and policies may apply.
Changes and Cancellations
Change and cancellation terms depend on the particular service and provider. Different airlines, hotels, tour operators, cruise companies, transport partners and other providers may have different rules.
Changes or cancellations may involve:
- administration fees
- cancellation charges
- non-refundable amounts
- deadlines for free changes
- fare-related restrictions
- special group terms
- specific rules for promotional offers.
GIS Galaxy assists with communication and processing changes or cancellations, but the final terms are determined by the relevant provider and applicable legislation.
Customer Obligations
The customer must provide true, accurate and current information necessary to prepare an offer, make a booking or deliver a service.
The customer is responsible for:
- correct spelling of names
- valid identity documents
- accurate traveller information
- meeting payment deadlines
- checking visa, passport, health and border requirements
- reading the terms of the particular offer
- promptly reporting changes or special needs
- complying with the rules of providers, carriers, hotels and local authorities.
Incorrect information or delays in supplying required information may result in additional fees, refusal of service or inability to make a booking.
Documents, Visas and Travel Requirements
The customer is responsible for ensuring that they hold valid travel documents, visas, permits, insurance and any other documents required for the destination, unless assistance with these matters has been expressly agreed.
Entry, stay, transit, health documentation, vaccination and insurance requirements may change. The customer should check current information before travelling.
GIS Galaxy may provide information and guidance but is not responsible for refusal of travel, denied boarding, refusal of entry to a country or other consequences arising from missing, invalid or inaccurate documents.
Partners and External Providers
Some services presented through the website or offered by GIS Galaxy are delivered by external providers. These may include tour operators, airlines, hotels, transport companies, cruise lines, local partners, insurers, payment operators, event partners, publishing partners and others.
In these cases, their own terms, policies, deadlines, restrictions and responsibilities may also apply.
GIS Galaxy assists with selection, communication and arrangements, but delivery of particular services may depend on the relevant provider.
Conference and Academic Tourism
For services connected with scientific events, seminars, conferences, academic forums, professional training or business programmes, terms are agreed individually according to the nature of the event.
These services may include travel, hotel accommodation, transfers, event logistics, registration systems, event websites, online forms, payments, publishing services, proceedings, brochures, promotional materials, peer review assistance and other services.
Each such service is agreed according to its specific parameters, deadlines, responsibilities and partners.
Intellectual Property
All text, images, graphic elements, structure, design, logos, trade names, materials and content on the website belong to GIS Galaxy EOOD, its partners or the relevant rights holders, unless stated otherwise.
Copying, publishing, distributing, adapting or using website content without prior written consent is prohibited, except where permitted by law.
External Links
The website may contain links to external websites, partners, providers, social networks, maps, payment systems or other platforms.
GIS Galaxy is not responsible for the content, policies, security or practices of external websites. We recommend reading their terms and privacy policies.
Limitation of Liability
GIS Galaxy endeavours to provide accurate and current information but does not guarantee that the website will be uninterrupted, free of technical errors or always available.
We are not responsible for:
- price and availability changes before confirmation
- actions or omissions of external providers
- delays, cancellations or changes by airlines, hotels, tour operators or other partners
- force majeure events
- technical issues beyond our control
- incorrect information supplied by the customer
- lack of valid documents, visas or other travel requirements
- decisions of governmental, border, health or other authorities.
Personal Data Protection
Personal data is processed in accordance with the published Privacy Policy. The use of cookies and similar technologies is governed by the Cookie Policy.
Applicable Law and Disputes
Matters not addressed here are governed by the legislation of the Republic of Bulgaria and applicable European Union rules.
Disputes are resolved through good-faith negotiations or, where this is not possible, in accordance with applicable legislation.
Changes to the Terms and Conditions
GIS Galaxy reserves the right to update these Terms and Conditions following changes to services, the website, partner terms, legislation or working practices.
The current version will always be published on this page. Continued use of the website after changes are published constitutes acceptance of the updated terms.
Contact
For questions about these Terms and Conditions, please contact us using the details published on the website.